Field Repair activities form one of the core service supports offered by us to our customers. We make sure that your equipment is repaired onsite without you having to send it to a workshop. As a part of our Field Service Management, we track some critical Key Process Indicators (KPIs) like Mean Time to Repair (MTTR), Average Response Time (ART) and Average Field Time (AFT) for every piece of equipment that we undertake under field service, to make sure that downtime is minimized. Consequently, your repair expenses are drastically reduced.
Our integrated Field Service Management makes sure that the moment you contact our help desk with a repair request, your call is tracked closely till it is closed to your complete satisfaction. It is a combination of service processes, tools and people to provide a unique experience to our customers. It primarily caters to Field Service and is suited for retail and construction customers. This service is available to you 365 days in a year.